JuiceBox Charger Troubleshooting Guide: What Those Lights Mean and How to Fix Common Issues
- nickwilson1990
- Oct 7
- 6 min read
Got a JuiceBox charger that's acting up? You're not alone. These popular home EV chargers are generally reliable, but like any electrical device, they can run into issues. The good news is that most problems are fixable, and your JuiceBox actually tells you what's wrong through its LED lights and beep codes.
Whether you're in Ashburn, Leesburg, or anywhere else in Northern Virginia, this guide will help you diagnose and fix the most common JuiceBox problems. Let's dive in.
Understanding Your JuiceBox LED Lights
Before we get into troubleshooting, you need to know what your JuiceBox is trying to tell you. The LED lights aren't just pretty colors: they're your char
Color | Pattern | Meaning |
Orange | Pulsing | Powering on |
Blue | Flashing | Setup Mode |
Yellow | Flashing | Vehicle plugged in – charging ended or suspended |
White | Solid | Online, ready to charge |
White | Flashing | Online, ready to charge – vehicle not plugged in |
Purple | Solid | Offline, ready to charge |
Purple | Flashing | Offline, ready to charge – vehicle not plugged in |
Green | Flashing | Vehicle charging |
Red | Solid | Standby mode – not ready to charge |
Red | Flashing | Error – see error codes |
This reference table is your starting point for any JuiceBox issue. Keep it handy: you'll refer back to it as we work through common problems.
Problem #1: My JuiceBox Won't Start Charging
This is probably the most frustrating issue: you plug in your car, expecting to wake up to a full battery, but nothing happens. Here's your step-by-step troubleshooting process:
Start with the basics:
Confirm your JuiceBox is plugged into its power outlet and the outlet is working
Listen for error beeps when you first plug in the charger: no beeps is good news
Check both your car's settings and the JuiceBox app for any active charging schedules
Take a close look at your EV's charge port for any visible damage or debris
Check the charging handle: This one's often overlooked but super important. Press the release button on the JuiceBox handle slowly and listen for a click about halfway through. If you don't hear that click, or it happens too early, your handle might be damaged and need repair.
If you've been through these steps and you're still not getting power to your vehicle, it might be time to call in the professionals. Auto Charge Pros handles JuiceBox troubleshooting and repairs throughout Loudoun County and can quickly diagnose more complex electrical issues.
Problem #2: My JuiceBox Starts Charging, Then Stops
Nothing's more annoying than a charger that teases you: it starts charging, your car shows it's connected, then it just... stops. And starts again. And stops again.
This cycling behavior usually points to a Ground Fault Interrupt (GFI) issue. Your JuiceBox detected something that could be dangerous, so it shut down to protect you and your equipment.
Common causes include:
Water or moisture in the charge port or cable
Physical damage to the charging cable (cuts, frays, bent pins)
Loose wiring connections at your electrical panel
What to do:
Inspect your entire charging cable from end to end. Look for any cuts, animal damage, or areas where the cable might have gotten pinched
Check the cable connection where it plugs into your JuiceBox: make sure it's seated properly
Look for moisture around both the car's charge port and the JuiceBox connector
If the problem continues, you likely have a wiring issue that needs professional attention
Ground faults are serious business. If you're experiencing persistent GFI trips, especially if you're in areas like Sterling or Chantilly, don't mess around: call an experienced electrician to inspect your installation.
Problem #3: My JuiceBox Flashes But Won't Charge
This one's particularly frustrating because your charger looks like it should be working, but your car isn't getting any juice. The symptoms vary depending on which JuiceBox model you have:
JuiceBox Pro 40 (black metal with 3 lights): Green charge LED flashes once per second JuiceBox 40 (grey plastic with light bar): LED bar flashes yellow when plugged into your car
Here's what's happening: your charger is getting a "do not charge" command from the Enel X Way servers. This became a bigger problem after Enel X Way shut down their customer service in October 2024.
The WiFi Disconnect Fix
Don't worry: there's a workaround that lets your JuiceBox work as a basic offline charger:
Unplug your JuiceBox, wait 5 seconds, then plug it back in
After about 30 seconds, you'll see the network light flash (this means it's in setup mode)
Connect a laptop to the WiFi network called "JuiceNet-###" (if it asks for a password, enter: GoElectric)
Open these two links in your web browser, one at a time:
This erases the WiFi settings and your JuiceBox will now charge offline using the last amperage setting
This fix essentially disconnects your JuiceBox from the problematic servers and lets it function as a simple, reliable charger. No bells and whistles.
Problem #4: Error Beeps
JuiceBox chargers use beep codes to tell you about specific problems. Here are the most common ones:
5 Beeps (sometimes just 1 beep): This indicates a stuck relay inside your JuiceBox. It's often repairable with a relay replacement, but you'll want to have it inspected first. Sometimes the issue is caused by burned contacts rather than just a stuck relay.
Other beep patterns: Different beep codes correspond to various error conditions, from temperature issues to communication problems.
If you're hearing error beeps, don't ignore them. These codes are your JuiceBox's way of telling you something needs attention before it becomes a bigger problem.
Problem #5: Adjusting Power Output
Normally, you'd adjust your JuiceBox's amperage through the JuiceNet or Enel X Way app. But with the app potentially going away permanently, here's what you need to know:
If your WiFi is disconnected (using the fix above), your JuiceBox will charge at the last saved setting
Most units default to either 32A or 40A when operating offline
This is usually fine for home charging, but you might want to verify your electrical panel can handle the full load
What Happened to JuiceBox and Enel X Way?
JuiceBox chargers were acquired by Enel X Way (a subsidiary of Italy’s Enel Group) in 2017. In October 2024, Enel X Way unexpectedly shut down its North American operations, citing financial challenges and slow EV growth. As of October 11, 2024, support and software services for JuiceBox chargers were discontinued. Commercial chargers lost remote management features, and most residential users can now only use their units as basic offline chargers—smart app controls and scheduling features no longer work.
A few companies like ChargeLab and Blink Charging have stepped in to offer special migration and replacement programs, but most home JuiceBox owners are limited to simple charging.
Many customers have voiced concerns about the abrupt shutdown, and the company’s assets—including JuiceBox—are currently being auctioned off. There is hope a new owner may restore some services in the future.
Important Notes About JuiceBox Support
Here's something every JuiceBox owner needs to know: Enel X Way customer service shut down in October 2024. This means:
The official app may stop working permanently in the future
You can't get support directly from the manufacturer
Your hardware will continue to function as a basic charger even without app support
This is why the WiFi disconnect method is so valuable: it future-proofs your charger against server shutdowns.
When to Call the Professionals
Some JuiceBox issues are perfect DIY fixes, while others need professional attention. You should contact an experienced electrician when you're dealing with:
Persistent electrical issues like frequent GFI trips
Hardware problems like stuck relays or damaged internal components
Installation problems that affect charging performance
Safety concerns like burning smells, sparking, or damaged wiring
For homeowners throughout Northern Virginia looking for "EV charger repair near me," Auto Charge Pros provides comprehensive JuiceBox troubleshooting and repair services. We've worked on installations from Aldie to Fairfax, and we understand the common issues that affect JuiceBox chargers in our area.
Prevention Tips
A few simple maintenance steps can prevent many JuiceBox problems:
Keep your charging cable protected from weather and physical damage
Regularly inspect connections for corrosion or loose fittings
Don't yank on the cable when unplugging: use the release button properly
Keep your electrical panel in good condition with regular inspections
Most JuiceBox chargers are reliable workhorses that provide years of trouble-free service. When issues do arise, this troubleshooting guide should help you identify and fix the most common problems quickly.
Need Professional Help?
If you've worked through these troubleshooting steps and your JuiceBox still isn't cooperating, don't struggle with it alone. Auto Charge Pros specializes in EV charger installation, repair, and troubleshooting throughout Northern Virginia.
Contact Auto Charge Pros:
Phone/Text: 571-293-0373
Website:www.autochargepros.com
We provide complete EV charging solutions including new installations, repairs, troubleshooting, and electrical panel upgrades. Whether you're in Stone Ridge, Haymarket, or anywhere else in our service area, we're here to keep your EV charging smoothly.
Your JuiceBox charger should make EV ownership convenient, not frustrating. With the right troubleshooting approach and professional support when needed, you can keep your home charging station running reliably for years to come.
Disclaimer: Auto Charge Pros is not the manufacturer or authorized warranty provider for JuiceBox products. For warranty claims or official product support, please contact Enel X Way / JuiceBox directly at +1-844-584-2329. As your local residential installer and service provider, our page is for informational purposes only. If you need professional EV charger installation, troubleshooting, or repair, Auto Charge Pros is here to help.
